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Got Any Questions?
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FAQs
Orders & Shipping
How long will shipping take?
Most orders are shipped within 2–3 business days. Some pieces are made to order, so please allow up to 5 business days during busy periods. You’ll receive tracking details as soon as your parcel is on its way.
Do you ship internationally?
Yes, we ship worldwide from New Zealand. Delivery times vary depending on location. International freight is calculated at checkout.
Can I track my order?
Yes. Once your order is dispatched, you’ll receive a tracking link via email. You can also track your order anytime through our Track Your Order page.
Returns & Exchanges
Can I return or exchange my earrings?
For hygiene reasons, we can’t accept returns on earrings unless they are faulty. If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
How do I start a return?
Email us at contact@sonzjewellery.co.nz with your order number and photos of the issue — we’ll make it right as quickly as possible.
Product Care
How do I care for my SoNZ jewellery?
Avoid contact with water, perfume, or lotions. Store your earrings in the SoNZ jewellery box provided to keep them looking their best. Full details are on our Care Instructions page.
Can I wear my earrings outdoors?
Yes, our materials are designed to be durable and lightweight. Just avoid submersion in water and store them safely when not in use.