Shipping & Returns

We want your experience with SONZ to be smooth from start to finish.
Here’s what to expect when you order with us.

Processing Times

Most orders are shipped within 2-3 business days. Some designs are made to order - if there’s a short delay, we’ll contact you right away.

Shipping Within New Zealand

We use tracked courier services. Delivery typically takes 1–2 business days after dispatch. Rural addresses may take a little longer.

Shipping to Australia

Australia orders have A$25 tracked shipping and a minimum order of two pairs. Orders are dispatched from New Zealand using NZ Post Economy Tracked. The delivery target is 3–10 working days after dispatch. Regional and remote deliveries can take longer, and delivery targets are not guarantees.

Tracking Your Order

You’ll receive a tracking link by email once your parcel has shipped. You can also track it anytime on our Order Tracking page.

Returns & Exchanges

For hygiene reasons, we’re unable to accept returns or exchanges on earrings if you simply change your mind. This does not affect your rights if an item is faulty, damaged, unsafe, not of acceptable quality, not as described, or otherwise fails to meet applicable consumer guarantees. If you’re unhappy with your order, please get in touch and we’ll work with you to put it right.

For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy. These rights are not limited by this policy.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect or not as described, please email contact@sonzjewellery.co.nz as soon as you can. If possible, include your order number and a photo so we can assess the problem and help with the next step. Contacting us later does not limit any rights or remedies available under applicable consumer law.

Please contact us before returning an item. Where consumer law requires it, we’ll cover or reimburse reasonable return costs.

Refunds

When a refund is due, we’ll process it to your original payment method unless we agree another method with you. We’ll let you know once it has been processed. Please allow up to 2 working days for the transfer to complete.

Order Changes

If you need to update your delivery address or order details, contact us as soon as possible. Once your order has shipped, we can’t make changes but we'll always do what we can!

Packaging

Every order is carefully packaged in a SONZ jewellery box for protection and presentation.

Need help?

You’ll find answers in our FAQs or you can reach out to us directly. We’d love to hear from you.

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